I want to put it out there that I believe you can tell everything about a company's customer service and customer service philosophy just by looking at its Twitter account or Facebook fan page.

• You may have noticed my last post about our Sandals Emerald Bay honeymoon. When we first called Sandals Emerald bay and Sandals Resorts to tell them that money had been stolen from my wife while we were at their spa, I checked their online presences to see if I could also deal with someone there. This is what I found.… Read More

One of the frustrating things about Comcast's billing practices is that it never seems to be very clear what the price of something truly is and how long it will remain that way. I received a bill that was double what I had been guaranteed, so I tried calling 1-800-COMCAST. No response since it was a Sunday morning, so I got on chat with them. [NOTE: Because Read More