"Pray-Tum" not "Prat-Um" please » work

Customer Service: Sandals Resorts vs Men’s Wearhouse

Eric Pratum — Mon, 30 Aug 2010 19:58:25 +0000

I want to put it out there that I believe you can tell everything about a company’s customer service and customer service philosophy just by looking at its Twitter account or Facebook fan page. You may have noticed my last post about our Sandals Emerald Bay honeymoon. When we first called Sandals Emerald bay and [...]

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Customer Service: Sandals Resorts vs Men’s Wearhouse

I was featured recently on the Heroic Destiny Podcast

Eric Pratum — Tue, 27 Jul 2010 12:18:09 +0000

I was lucky enough to be interviewed recently on the Heroic Destiny Podcast. It was a great experience, and I was honored to be able to participate. We talked about social media, our backgrounds, business, and how all of this interweaves with the rest of our lives. It’s a great example. David Crandall has been [...]

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I was featured recently on the Heroic Destiny Podcast

Are you obligated to disrupt someone else’s thinking?

Eric Pratum — Tue, 20 Jul 2010 13:56:34 +0000

All the time, we talk to people with opinions vastly different from ours. Whether you believe the only healthy diet is Atkin’s, there is no higher power, red states all the way, or the only smart way to improve your standing in life is through personal branding, you no doubt have a few strongly differing [...]

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Are you obligated to disrupt someone else’s thinking?

Ditch the paper resume

Eric Pratum — Tue, 06 Jul 2010 19:52:26 +0000

I hate to put it in such bold terms, but the paper resume is dying. It’s vestigial and will hang around for a long time being mostly symbolic, but it’s becoming irrelevant. And, it’s not just dying among online marketers or “young people.” Think about the last time a paper resume got you an interview, [...]

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Ditch the paper resume

Personal vs Career Brand: Why I Switched

ericauthor — Mon, 21 Jun 2010 18:45:55 +0000

Recently, I read a post by Jeremiah Owyang about Personal vs Career brands. He said that he sees there being a difference between a personal brand (the focus on ME) and a career brand (still from me, but the focus on WE). His post came out at just about the same time that I had [...]

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Personal vs Career Brand: Why I Switched