I want to put it out there that I believe you can tell everything about a company's customer service and customer service philosophy just by looking at its Twitter account or Facebook fan page.

• You may have noticed my last post about our Sandals Emerald Bay honeymoon. When we first called Sandals Emerald bay and Sandals Resorts to tell them that money had been stolen from my wife while we were at their spa, I checked their online presences to see if I could also deal with someone there. This is what I found.… Read More

[caption id="attachment_1380" align="alignright" width="336" caption="Visit HeroicDestiny.com"][/caption] I was lucky enough to be interviewed recently on the Heroic Destiny Podcast. It was a great experience, and I was… Read More

All the time, we talk to people with opinions vastly different from ours.

• Whether you believe the only healthy diet is Atkin's, there is no higher power, red states all the way, or the only smart way to improve your standing in life is through personal branding, you no doubt have a few strongly differing opinions from that person you just talked to. But, where do you draw the line between making those differences an issue or not?

The old thought process was that you should give people as few chances to dislike you as possible.

• Stick to only the kernel of your idea and nothing superfluous.… Read More