Archive for the ‘Ideas’ Category
Monday, August 30th, 2010
I want to put it out there that I believe you can tell everything about a company's customer service and customer service philosophy just by looking at its Twitter account or Facebook fan page. - You may have noticed my last post about our Sandals Emerald Bay honeymoon. When we first called Sandals Emerald bay and Sandals Resorts to tell them that money had been stolen from my wife while we were at their spa, I checked their online presences to see if I could also deal with someone there. This is what I found.… Read More
Tags: customer service, Customer Service philosophy, Delta, ford, Men's Wearhouse, Sandals Emerald Bay, Sandals Emerald Bay honeymoon, Sandals Resorts, Sandals Resorts honeymoons, Scott Monty, Subaru, Well Fargo
Posted in Criticism, Ideas, Twitter, social media, work | View Comments
Monday, August 23rd, 2010
A few hundred dollars was stolen from my wife while we were on our honeymoon. - I'll save you the long version of the story, but basically, we know that it happened while my wife was showering at the Sandals Emerald Bay spa on the last day of our stay. We had just changed some money at the front desk, so we knew how much she had in her wallet when she went to the spa. A Red Lane spa employee (that's the name of the spa there) walked her into the changing room, directed her to a specific locker, and gave her a key. When she came back after showering, her things were out of order: some things piled on top of each other, other… Read More
Tags: Assistant General Manager, bad customer service, Florian Seifert, General Manager, Joe Cox, John Keating, Red Lane spa, Sandals Emerald Bay, Sandals Emerald Bay customer service, Sandals Emerald Bay employees, Sandals Emerald Bay honeymoons, Sandals Emerald Bay staff, Sandals honeymoons, Sandals Resorts, Sandals Resorts customer service, Sandals Resorts employees, Sandals Resorts honyemoons, Sandals Resorts staff, security manager, stolen money, thievery
Posted in Criticism, Ideas, life, travel | View Comments
Tuesday, July 20th, 2010
All the time, we talk to people with opinions vastly different from ours. - Whether you believe the only healthy diet is Atkin's, there is no higher power, red states all the way, or the only smart way to improve your standing in life is through personal branding, you no doubt have a few strongly differing opinions from that person you just talked to. But, where do you draw the line between making those differences an issue or not?
The old thought process was that you should give people as few chances to dislike you as possible. - Stick to only the kernel of your idea and nothing superfluous.… Read More
Tags: Atkin's, ebooks, entrepreneurs, Eric Pratum, mass dedication mindset, mass media mindset, personal branding, touchpoints
Posted in Ideas, Lessons, life, work | View Comments
