Archive for August, 2010

Customer Service: Sandals Resorts vs Men’s Wearhouse

Monday, August 30th, 2010
I want to put it out there that I believe you can tell everything about a company's customer service and customer service philosophy just by looking at its Twitter account or Facebook fan page.
  • You may have noticed my last post about our . When we first called Sandals Emerald bay and Sandals Resorts to tell them that money had been stolen from my wife while we were at their spa, I checked their online presences to see if I could also deal with someone there. This is what I found.… Read More

Monday, August 23rd, 2010
A few hundred dollars was stolen from my wife while we were on our honeymoon.
  • I'll save you the long version of the story, but basically, we know that it happened while my wife was showering at the Sandals Emerald Bay spa on the last day of our stay. We had just changed some money at the front desk, so we knew how much she had in her wallet when she went to the spa. A Red Lane spa employee (that's the name of the spa there) walked her into the changing room, directed her to a specific locker, and gave her a key. When she came back after showering, her things were out of order: some things piled on top of each other, other…