Archive for June, 2009

Tuesday, June 30th, 2009
I'm not a developer. I'm an analyst.
Not being a developer, I frequently find myself wishing someone could create a tool to harvest this number or that number, to help me find this bit of context or that.
There are several niches that are just waiting to be filled in social media analytics, many needs just waiting to be addressed. This involves harvesting data from Twitter,…

Experiencing Comcast’s Customer Service

Monday, June 29th, 2009
One of the frustrating things about Comcast's billing practices is that it never seems to be very clear what the price of something truly is and how long it will remain that way. I received a bill that was double what I had been guaranteed, so I tried calling 1-800-COMCAST. No response since it was a Sunday morning, so I got on chat with them. [NOTE: Because

Case studies, case studies, case studies! Social media proof

Thursday, June 25th, 2009
Everyone keeps telling you social media is the way to go, social media is the key. I'm getting tired of that. Stop telling me that it's successful and prove it… Read More
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