http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/ Eric's musings on bettering your brand perception Fri, 26 Feb 2010 16:55:54 -0700 http://wordpress.org/?v=2.9.1 hourly 1 http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/comment-page-1/#comment-2875 ppzh Wed, 18 Nov 2009 17:01:20 +0000 http://ericpratum.com/?p=704#comment-2875 My experience with Logitech is the most horrible one I have ever had. bought a wireless headset, came in not working, I returned and requested a replacement or refund, it has been more than three months from then and I havent received any replacement yet. Ok I am at work now, cant write much. You really must be careful if you purchase anything directly from Logitech. My experience with Logitech is the most horrible one I have ever had. bought a wireless headset, came in not working, I returned and requested a replacement or refund, it has been more than three months from then and I havent received any replacement yet. Ok I am at work now, cant write much. You really must be careful if you purchase anything directly from Logitech.

]]> http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/comment-page-1/#comment-2845 Kevin J Lambert Thu, 22 Oct 2009 19:28:25 +0000 http://ericpratum.com/?p=704#comment-2845 You are not alone. I've been trying to replace a defective MX Revolution mouse for over a month now. I have two huge issues with Logitech's customer service. First, they do not provide their service representatives with the relevant information to assist their customers. In addition to that, I have to wait at least thirty minutes (up to an hour) every time I call. Each person I've spoken with is ESL (English as a second language). Outsourced customer service FTL... You are not alone. I've been trying to replace a defective MX Revolution mouse for over a month now. I have two huge issues with Logitech's customer service. First, they do not provide their service representatives with the relevant information to assist their customers. In addition to that, I have to wait at least thirty minutes (up to an hour) every time I call. Each person I've spoken with is ESL (English as a second language). Outsourced customer service FTL…

]]> http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/comment-page-1/#comment-2719 j Sun, 05 Jul 2009 20:02:45 +0000 http://ericpratum.com/?p=704#comment-2719 Don't they have a toll free number... all i see on their website is long distance from me? Don't they have a toll free number… all i see on their website is long distance from me?

]]> http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/comment-page-1/#comment-2716 Eric Pratum Sun, 05 Jul 2009 12:58:54 +0000 http://ericpratum.com/?p=704#comment-2716 I had to call them. Then, they sent me an email to follow up. They don't appear to correspond through email, rather through an internal system you have to log in to. I had to call them. Then, they sent me an email to follow up. They don't appear to correspond through email, rather through an internal system you have to log in to.

]]> http://ericpratum.com/2009/04/22/horrible-customer-service-the-logitech-way/comment-page-1/#comment-2713 j Sun, 05 Jul 2009 04:00:45 +0000 http://ericpratum.com/?p=704#comment-2713 what is Logitech's email????? i've been searching for it and can't find it anywhere what is Logitech's email????? i've been searching for it and can't find it anywhere

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